Shipping & Returns
Delivery and Fulfillment Policy
At Marguerites Floral, every floral composition is designed specifically for each client and occasion. Local delivery, event installation, and pickup options are available based on the nature of the order and service area.
Delivery times are scheduled in advance whenever possible to ensure each arrangement arrives in optimal condition. For weddings, events, and large-scale installations, delivery and setup details will be outlined in your proposal or service agreement.
While we make every effort to accommodate specific delivery requests, factors such as weather, traffic conditions, venue access, and seasonal flower availability may occasionally require adjustments. Should any changes become necessary, we will communicate with you promptly.
Because many of our designs are created using fresh, seasonal materials, floral varieties may be substituted when necessary. Any substitutions will be made with blooms of equal or greater value while preserving the overall style, color palette, and design intent.
Return & Exchange Policy
Due to the perishable nature of fresh flowers and the custom nature of our work, returns are generally not accepted.
If there is an issue with your order, we ask that you contact us within 24 hours of delivery and provide photographs whenever possible. Our team will carefully review the concern and work with you to determine an appropriate resolution.
Client satisfaction is extremely important to us. If an arrangement arrives damaged or does not meet our quality standards, we will make reasonable efforts to provide a replacement, correction, or other suitable solution at our discretion.
Our goal is to ensure every Marguerites Floral experience reflects the artistry, quality, and service for which our studio is known.